Everything you need to know before booking. Can't find your answer? Call us directly at +1 204 021 6331.
Absolutely not. TrueNorth EventSquad provides entertainment-only casino experiences. All gaming is conducted using fun chips or play money provided by us. No real currency is wagered, won, or lost at any event we operate. Our services are 100% compliant with Manitoba gaming regulations.
We recommend booking at least 6–8 weeks in advance for standard events, and 3–4 months ahead for large corporate galas or events requiring custom branding. That said, we do our best to accommodate last-minute requests — contact us and we'll confirm availability within a few hours.
Cancellations made more than 30 days before the event receive a full refund of the deposit. Cancellations between 14 and 30 days prior receive a 50% deposit refund. Cancellations fewer than 14 days before the event forfeit the full deposit. In cases of force majeure (severe weather, venue cancellation), we work with clients individually to reschedule at no additional cost.
Each table requires approximately 10 ft × 8 ft of clear floor space to allow comfortable guest movement. Our craps table requires slightly more — approximately 14 ft × 10 ft. We recommend sharing your venue floor plan with us during the consultation process so we can suggest the optimal table layout for guest flow.
Yes. We regularly travel to Brandon, Steinbach, Portage la Prairie, Selkirk, and other Manitoba communities. We also accept bookings across Western Canada with sufficient advance notice. Travel fees apply for events outside the Winnipeg metro area — contact us for a custom travel quote.
Absolutely — teaching and engaging first-time players is one of our dealers' greatest strengths. Before the event begins, we can offer a brief group introduction to each game. Throughout the evening, our dealers patiently guide newcomers through every hand, roll, and spin while maintaining the momentum for experienced players at the same table.
Yes. TrueNorth EventSquad carries $5,000,000 in general liability insurance. A certificate of insurance is included with all packages and can be provided to your venue or event organiser upon request. Additional insured endorsements are available for corporate clients.
Yes. Custom branding options are available for our Premium and Elite packages, or as an add-on to the Essential package. Options include company-branded fun chip sets, custom-printed table felts featuring your logo or event theme, and branded table-side signage. Lead time for custom items is typically 2–3 weeks.
Normal wear and minor incidentals are covered under our standard operating terms. In the rare event of significant damage caused by guests (beyond normal use), this falls under the client's liability as outlined in our Service Agreement. We'll always discuss any concerns transparently before submitting any claims.
A 30% deposit is required to confirm your booking. The remaining balance is due 7 days before your event. We accept e-transfer (Interac), credit card (Visa, Mastercard), and cheque. Corporate clients may request a 30-day net invoice arrangement on approved credit.
As a general guideline: 1 table per 20–25 guests ensures everyone has easy access throughout the evening. For a 60-person event, 2–3 tables typically work well. For 150 guests, 4–6 tables with a variety of game types creates an excellent flow. Our team will recommend a tailored setup based on your event's pace and format.
Yes. We have extensive experience with charity gala formats. We can support chip-based donation structures, leaderboard displays, and prize raffle draw management. Our staff understand that charity events have a distinct energy and dual purpose — entertainment combined with genuine fundraising outcomes — and we adapt accordingly.